VilliQ
Draft — not legal advice. This document was generated as a starting point and has not been reviewed by a lawyer. Have it reviewed by qualified counsel for your jurisdiction before relying on it in production.

Terms of Service

Last updated: [INSERT DATE]

These Terms of Service ("Terms") govern access to and use of VilliQ (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

VilliQ is a property management platform that helps landlords and property managers ("Customers") manage properties, units, tenants, leases, invoices, and rent payments, and generate related documents (invoices, receipts) and notifications (email, WhatsApp).

2. Accounts

  • You must provide accurate information when creating an account and keep your login credentials confidential.
  • You are responsible for all activity that occurs under your account and organization.
  • You must be legally able to enter into a binding contract to use the Service.

3. Free Trial

New organizations receive a 14-day free trial with full feature access. At the end of the trial, you must select a paid plan (Starter, Professional, or a Custom plan) to continue using the Service. Features may be restricted after the trial ends until a plan is selected.

4. Subscriptions and Billing

  • Paid plans are billed on a recurring (monthly or annual) basis via our payment processor, Paystack.
  • Prices for each plan are shown at checkout and on our pricing page, and may change with notice.
  • You authorize us to charge your chosen payment method for recurring subscription fees until you cancel.
  • Subscriptions can be upgraded, downgraded, or cancelled at any time from within the Service; see our Refund Policy for details on refunds.
  • Failure to pay may result in suspension or downgrade of your account to restricted access.

5. Customer Data and Responsibilities

  • You are solely responsible for the accuracy of property, tenant, and financial data you enter into the Service.
  • You are responsible for having any legally required consent or basis to store tenant personal information in the Service.
  • You are responsible for the content of communications (invoices, reminders, messages) sent to your tenants through the Service.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or to violate any applicable law or regulation.
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service to send unsolicited or abusive communications to tenants or third parties.

7. Third-Party Services

The Service integrates with third-party providers (including Supabase for data storage and Paystack for payments) to operate. We are not responsible for outages or failures of these third-party services, though we will make reasonable efforts to mitigate their impact on you.

8. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or changes that temporarily affect availability.

9. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain unpaid for an extended period, with notice where reasonably possible.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied, to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, VilliQ shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service, including disputes between Customers and their tenants.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of [INSERT JURISDICTION], without regard to conflict-of-law principles.

14. Contact Us

Questions about these Terms can be sent to [INSERT SUPPORT EMAIL].