VilliQ
Draft — not legal advice. This document was generated as a starting point and has not been reviewed by a lawyer. Have it reviewed by qualified counsel for your jurisdiction before relying on it in production.

Refund Policy

Last updated: [INSERT DATE]

This Refund Policy describes how refunds and cancellations are handled for VilliQ subscriptions.

1. Free Trial

Every new organization receives a 14-day free trial. No payment is required during the trial, and you may cancel at any time before it ends at no cost.

2. Subscription Charges

Once you select a paid plan (Starter, Professional, or Custom), your subscription is billed in advance for the billing period you choose (monthly or annual) via Paystack.

3. Cancellations

  • You may cancel your subscription at any time from within the Service.
  • Cancelling stops future billing but does not automatically refund the current billing period already paid for — access continues until the end of the period you've already paid for.

4. Refunds

[INSERT YOUR ACTUAL POLICY — for example: "Refund requests made within 7 days of a charge, where the Service was not materially used, may be granted at our discretion", or "All subscription fees are non-refundable except as required by law." This section must reflect what you actually intend to honor, since it will be enforced against you if a customer disputes a charge.]

5. Downgrades

Downgrading to a lower-priced plan takes effect based on your billing cycle; we do not provide prorated refunds for the difference for the remainder of an already-paid period unless required by law.

6. Billing Errors

If you believe you were charged in error (e.g. a duplicate charge or a charge after cancellation), contact us promptly at [INSERT SUPPORT EMAIL] and we will investigate and correct genuine errors.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider — we're able to resolve most billing issues directly and faster than a chargeback process.

8. Contact Us

Billing questions can be sent to [INSERT SUPPORT EMAIL].